Prince George ECC now accepts text-to-911 calls

By: Contributed Report | Twitter: @PGJournal
Posted: January 23, 2020 | 12:30 p.m.

PRINCE GEORGE – Effective immediately, the Prince George County Emergency Communication Center can receive and answer Text-to-911 calls during an emergency. Text-to-911 service will be available for those individuals who cannot safely make a voice call to 911 during an emergency. Text-to-911 will be available with plans from Verizon Wireless, AT&T, Sprint, and T-Mobile.

Some situations when Text-to-911 is appropriate are:

  • Deaf, hard of hearing callers, or individuals with a speech disability.
  • A caller who is unable to speak due to a medical or other condition.
  • Emergencies that would put a caller in danger if making a voice call.

Text-to-911 can be done by typing “911” in the field for a phone number and pressing the send button. Texting should be done through your wireless phone’s text messaging service and not through a third-party texting application. Text-to-911 requires an active wireless phone service plan with data.

When using the service, please provide your exact location and type of emergency. Messages should use plain language without the use of abbreviations or symbols. Also, be prepared to answer any follow-up questions from our 911 Communication Officers.

As a reminder the best way to contact 911 is by making a voice call. Please only use this service in emergencies where a voice call is not possible or safe. 

Copyright 2020 by Womack Publishing
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